Also am I wrong to think the following.
I was on a £33 a month plan (first 3 months half price)
Signed up 9 December, but my billing period is showing from 17 to 16. And not 9 to 8th.
So i upgraded to a £89 plan.
But now here is what I see. February 17 to March 16 plan price £91
My plan unlimited max £93
Discount £4 off = £89
Wht is it showing £91
Also I am being charged £12.14 and then given a £4.71 discount (I know this is the pro-rata for the old plan.) £7.42 (it's a a bit off) but I accept this. But this is only acceptable if you are changing my billing date to today.
Because the app is telling me that my monthly plan of £91 (should be £89) is for billing period 16 February to 17 March. Which it is not.
Ocnsidering I got the upgrade today. If the billing date remains march 17 then the price should be like
89 / 30 or 31 for pro-rata and multiplied by 8 for simplicity I will use 30 days.
89/30 = £2.96 per day. 8 days (March 9 to 17) = £23.73)
Looks like I will spend another day next week on the phone with the complaints department.
It's unbelievable that in the app it shows £91 in the title and then price is £93-4=£89 as advertised.
I'm going to give it a week to see, maybe the backend systems have not properly synced as the upgrade was just done today. The pro-rata issue I can live with but the contract becoming 36 months I can't because this is complete false advertising.
