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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Incorrect number in My Vodafone

I'm having major trouble getting my number to show up in My Vodafone. It all started with a number port.I requested to port my number in for 6th November. This definitly happened. My SIM with my old network (lebara) stopped working, my 'temporary' vo...

sayhey by 3: Seeker
  • 1370 Views
  • 1 replies
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Default date needing amended to grant mortgage

I renewed my contract Dec 21 but fell into financial difficulty. My device plan and airtime plan lapsed i missed x6 payments and the device plan was defaulted Jun 22 but the airtime plan wasn’t defaulted until May 23.This is affecting my eligibility ...

Billed after 1 day leaving 14 day cooling

So I took a 12 month sim only deal out on the 12th November 2023Cancelled it 13 November 2023I got a bill how could I get a bill if I hadn't even used itThis is within the 14 day cooling of period 

not able to log into my main account

hi,  I'm not able to log into my main Vodafone account,  can access onenumber account with issues.  is anyone else having the same problems.From my computerfrom iPhone app  thanks in advance

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Anonymous by Not applicable
  • 1027 Views
  • 3 replies
  • 1 thanks

Mobile plan not supported by my SIM?!

So just moved from EE to Vodafone and got the OnePlus 11 5g. Ported my number which seems to have worked no issues.I'm just trying to make a myvodafone account so I can view bills etc but it's not having it at all.Iv tried to reaching out to twitter ...

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Paying for last bill

I need to pay for my last bill, but I am locked out of MyVodafone because my service has been disconnected. TOBi isn't working, and when I go to the Support Centre > Billing > How do I pay my bill? (https://support.vodafone.co.uk/Billing/Paying-my-bi...

mtoyoda by 2: Seeker
  • 4213 Views
  • 5 replies
  • 1 thanks

Vodafone Basics Sim Only Tariff- After 12 months?

What happens after 12 months on a "Basics" Sim Only Tariff? can you stay on the contract or do you have to move on to a more "standard" deal? Can you sign up for another 12 months or is it then rolling each month, or do you have to leave it. Thanks

Polojohn by 2: Seeker
  • 5362 Views
  • 12 replies
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Split port Vectone - Vodafone

Hi,Since I've switched on Vodafone ( more than 6 months ago ) cannot receive text messages and OTP from any other network than Vodafone and Vectone.I've spent many hours chatting with help desk support and porting team and the resolution they gave me...

Bodo by 2: Seeker
  • 2961 Views
  • 8 replies
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