30 years a loyal customer (remember the analogue phones!) Ended my personal contract for a business account (different provider). As instructed, I cancelled the direct debit and waited for the final settlement fee. Nothing came, no email, no phone calls no letter. I needed the letter to get my contribution back.
2 months later I review my credit score to see recorded, 2 missed payments
I spoke to Vodafone, and they told me there was a final settlement fee outstanding which I was aware of and waiting for a final bill to arrive.
I paid straight away, I asked "why no correspondence?" they said we were told in April about non-payment and recorded this on your credit account. 30 years, prob. 40k paid without missing any payments, ever.
Turns out the billing address that the letter was sent to be an old one. Different to my registered address. My credit rating has plummeted, credit cards downgraded (limit) and no mortgage available for the new house, our potential forever home.
Way to go Vodafone, I have officially logged a complaint with you, with the communications ombudsman and withe Equifax. Let's see whether your promise via Tobibot of the reference being removed after 30 days rings true.
A notice of correction has been accepted and currently Equifax and the communications ombudsman are puersuing my formal complaiint. Please advise??
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