What has happened to favouring customer loyalty? 20 years and 5 contracts for nothing.

[Randal1]

I've been with Vodafone for over 20 years, and for the last 12 have had at least 5 phones on contract that all finished at the same time on a 2-year contract, and every 2-years as the contracts finished I would call Vodafone to discuss new contracts.  Normally through several phone calls and perseverance, I would eventually get offered a very decent discount across all contracts for 5 new (not top of the range) phones for the full 2-years, and I would keep my business with Vodafone as a happy customer.

So my current 5 contracts are finishing shortly and once again, I contacted Vodafone to discuss what they could offer with any discounts, only to be told that they can't do any discounts for me this time.  I've tried again several other times over the past week only to be told the same thing on each occasion., and yet researching through some comparison sites and I can get the same 5 phones I'm after on better contract deals for about 30% less all in and still on the Vodafone network, with other networks even cheaper.

I've tried one last time with Vodafone Retentions this evening and again, no discounts offered.  Then when I've asked for my PAC codes I'm being informed that they want to charge me for the privilege of them issuing the PAC codes to me because I'm still in contract with them for another 10 days.  Charge me??? Really???

I'd love to stay with Vodafone for all my phones, but it seems that customer loyalty and having 5 contracts with them for so long all account for nothing anymore.  So I guess I'll be taking my business elsewhere after 20 years of loyalty.

[swquin]

I am coming to the same conclusion but for a slightly different reason. I would to get the same data allowance as someone joining Vodafone now. I have been with them for a long time and the allowance has remained the same. I have tried but not got anywhere. Perhaps the answer is to ask for a PAC code, terminate the account, start a new account with Vodafone and then apply the PAC code.

I am reminded of those very annoying bank adverts a while back, their catch phrase was "New customers only".

Anyone else had this experience?

[simax]

To do that you would need to get your PAC, port your number to another network (via a pay as you go sim) and then get another PAC and port back in to your new Vodafone contract…

[Randal1]

Alternatively, you just go to a 3rd party supplier, choose the same phone you are after and a deal with 5x more data, and find that the package is less than half the price that Vodafone are trying to get you to take up with far less of a package.

Best thing is, these 3rd party suppliers already have options allowing you to keep your number with the deal, and my deal even put me back on the Vodafone network that I was leaving.  No messing around with PAC codes or anything and I still have my same number on each of my 5 contracts.

To me, it's a no brainer and I won't be trying to negotiate again with Vodafone once my contract is up.