Help!!!
I was a vodafone customer for years and then tjey screwed me over. I had a contract for myself and my husband back in 2021 (I think I can't remember specifics) my husband had a device plan and then airtime plan. Fine not a problem once we realised as we wasn't told this when taking out the contract which lead me into becoming behind with the device payments but I got that sorted and upto date. Then in April time 2022 I kept getting emails saying that the device payment was over due yet it has been paid. This went on for a few months, we was still paying for the device and airtime. Sent loads of evidence into Vodafone to show that I had paid it but they wouldn't accept that I was right and they was wrong. So I cut my losses and cancelled mine and my husbands contracts around April 2023 and went elsewhere.
Now because I didn't pay off the remaining balances for cancelling outside a cooling off period and before the end of the contract we had big bills to pay, no problem they're getting paid now. My airtime bill was £121 outstanding but I never got any correspondence from anyone about this. I just keep seeing it on my credit file that it's Vodafone Ltd Gemini Telecommunications £121 in arrears.
I have spoken to vodafone a few times who keep telling me it's been sols onto tdx prime who have told me they sent it back to vodafone. Then I was told today that its been with lowell financial since July 2023 yet when contacting lowell they have no idea who I am or what debt I'm on about as they have 0 record of me.
How can I get this sorted out as its drsgging my credit score down.
Thanks
Louise
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