facebook meessenger not connecting on mobile data

[Boundstone23]

Hi

I have a Samsung 10+ on Vodafone monthly contract 15gb allowance.

I can not use Facebook messenger to message or do Video calls unless on WIFI

WhatsApp works fine.

So why cant i  connect to Messenger, it use to work fine when i first got the phone.

I have uninstalled Facebook / Messenger and reset Phone to Factory Settings 

I have reinstalled everything to no avail. 

[BandOfBrothers]

To help rule out your phone that could be the issue can you try your sim card in another phone @Boundstone23 

[AnnS]

Hi @Boundstone23 

Trying your SIM in an alternative phone is certainly a good place to start, indeed this is recommended by Vodafone with further troubleshooting tips on the following link: Network Issues If you refer to the link, there is a pro forma for you to complete and copy and paste the results back on the thread to give an example of the issue for investigation.

I would be inclined to put this down to a network issue, for video calling you need a good steady, preferably 4G reception.  This may also be something simple like a replacement SIM will solve.

You don't mention if you are trying to connect through the Application, try accessing through the main site here: https://www.facebook.com/ you can also save this as a bookmark on your phone.

[LAGONDA66]

Hi, the problem is if you have Vodafones secure net active it will prevent you from connecting to  social media, turn off secure net,, hope this helps

[Mark]

Hi @LAGONDA66, Secure Net wouldn't block you accessing social media sites Such a Twitter, Facebook, or using the Messenger service. You can deactivate Secure Net without contacting us using the My Vodafone app or online here.