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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63408 Views
  • 160 replies
  • 12 thanks

Resolved! Duplicate Log in details for Vodafone

Evening all.When I ordered broadband online there was an issue. It has now been resolved but I have ended up with 2 my vodafone accounts. Is there any way of deleting the one with no order attached to it? 

19ads80 by 3: Seeker
  • 2686 Views
  • 3 replies
  • 0 thanks

Careers Portal Password Reset

Hi guys, I have just sent an application for roles in South Africa. I’ve applied to Vodafone in the past and already have an account set up but can’t remember the log in details. I’ve received an email asking me to complete further questions but when...

Clearing default payment

Hii found out today from mortgage lender that there is an outstanding payment of £46 that I need to pay to Vodafone ltd.  it dates back to 2014 and I have no paperwork with account no. Or the mobile no.  Customer service cannot find anything from old...

Financial abuse on my account

Hi, can someone from vodafone tell me your email address for your dedicated Credit File Specialist Team. I have trouble speaking on the phone so an email would be much appreciated. Thanks

jadieod by 2: Seeker
  • 1770 Views
  • 2 replies
  • 0 thanks

WiFi Calling Problems Samsung S10

Hoping someone can help...I recently purchased a Samsung s10 on a red package. WiFi calling is enabled on my Vodafone account and the handset shows WiFi calling as an option in phone settings, but it will not work. I have spent nearly 4 hours on the ...

Gvet by 2: Seeker
  • 2389 Views
  • 4 replies
  • 0 thanks

Upgrade orders disappeared

So I ordered an upgrade last Sunday morning to the Samsung s10 5G and was told it would arrive on a Tuesday. no email or text confirmation so so have Vodafone a call on Tuesday to be told that the order was never created. No issues simply reordered. ...

Yardy93 by 2: Seeker
  • 2413 Views
  • 4 replies
  • 0 thanks

How do I get a response to a complaint

I would love to get some advice about what I can do now. I logged a complaint with Vodafone on the 20th September regarding misinformation and poor service I received when enquiring about upgrading early due to a fault with my handset. The fault with...

Refunds

Does anyone know the currrent position with refunds?  How long realistically should they take to reach me?  After being overcharged on my last two bills, I have been promised a refund of £239.  I have been promised on a number of occasions that it wi...