facebook meessenger not connecting on mobile data

[Boundstone23]

Hi

I have a Samsung 10+ on Vodafone monthly contract 15gb allowance.

I can not use Facebook messenger to message or do Video calls unless on WIFI

WhatsApp works fine.

So why cant i  connect to Messenger, it use to work fine when i first got the phone.

I have uninstalled Facebook / Messenger and reset Phone to Factory Settings 

I have reinstalled everything to no avail. 

[BandOfBrothers]

To help rule out your phone that could be the issue can you try your sim card in another phone @Boundstone23 

[LAGONDA66]

Hi, the problem is if you have Vodafones secure net active it will prevent you from connecting to  social media, turn off secure net,, hope this helps

[Mark]

Hi @LAGONDA66, Secure Net wouldn't block you accessing social media sites Such a Twitter, Facebook, or using the Messenger service. You can deactivate Secure Net without contacting us using the My Vodafone app or online here.

[krish12344]

Hey there! That sounds frustrating! Have you checked your data settings or contacted Vodafone support? It's odd that Messenger worked initially but not anymore.