@kudos72 wrote:
I did ask for a PAC however they said that would trigger a cancellation and I would pay a penalty fee for leaving a contract early. Were they lying about that as well?
Must've spent a good half an hour just trying to leave but kept getting told about this wonderful new deal they would promise me before dropping the bombshell that you can only cancel on one exact day.
"Your contract will end 30 days after you’ve told us you’re leaving. You’ll be billed as normal up to the date we disconnect your number – so don’t cancel any payments until then." but you cannot tell them you're leaving until 30 days from the end of your contract.
That's right, but it's not the whole story. A PAC will trigger a cancellation when it is used, not when it is issued to you. A cancellation fee will be charged if an account is closed before the current contract it has run its full term, but not afterwards. So, if my contract finishes on e.g. 15th February, I will be charged a cancellation fee if my new service provider uses my PAC to transfer my number on 10th February but not if I wait until February 20th before I take out a new deal with someone else. Hope that clears up any confusion !
Anyway, the usual method of closing a mobile phone account is to use a PAC. Giving notice is only necessary if you wish to terminate your service and give up your number - most people don't usually want to do that.
Caveat - a PAC is only valid for 30 days from date of issue, after that time it lapses. So if you ask for a PAC and then decide not to use it within the 30 days then your old contract will continue to run until such a time as you terminate it, either by asking for and using another PAC or by giving notice.
After you have left Vodafone it takes a little while to finally settle your account. You should receive a "sorry you are leaving" letter from VF, then a bill for any outstanding charges from the date of your last monthly bill up to the date of termination, and then the following month you should receive through the post a bill for £0:00. Be sure that you keep that final, "zero" bill, because that is your proof that the account is now fully closed and you don't owe Vodafone any money. Also, DO NOT cancel your direct debit until the "zero" bill has been received - this will ensure you do not get any defaults entered on your credit record !!
Best of luck with whatever you do decide to do in the end !
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