Youtube premium says its expired, but it shouldnt

[Bel123]

I'm on the unlimited with entertainment plan, and chose YouTube premium as the included entertainment pack. Worked fine for the first month. Now when I go to use premium, youtube / youtube music says my subscription has expired and it won't let me access the service without paying. Vodafone says this shouldn't expire until February 2022, so what's going on?

[BandOfBrothers]

Customer services may need to access your account to look at your services @Bel123 

This can't be done via the forum.

So customer services on 191, Live Chat or the Vodafone Social Media Team's via Contact-us-for-account-specific-queries  can do this.

[Bel123]

Thanks! I'll try that. Have been going round and round with the tobi assistant for a while now, hopefully they have humans answering the social media accounts

[BandOfBrothers]

Yes the Social Media Team's are really people as they help out on here but can't help with account access issues from here unfortunately @Bel123 

[cocasyn]

Hi sorry to bother you but did you ever get this resolved? I'm currently having the same issue. 4 tech support agents have tried to fix it to no avail

Thanks

[crazydaz]

Did you get anywhere with this, as I am having the same issue.

[Tash]

@cocasyn @crazydaz I'm sorry to see you're both experiencing the same issue with your YouTube Premium entertainment packs! As we'll need to access your account to resolve this for you, please can you drop us a private message on Social Media when following the steps from the link @BandOfBrothers provided?

Please be sure to select 'Get started' and 'Asked to DM' when being presented by our BOT. Doing this means you'll be able to speak with our team so we can get this sorted 😊

[zamliy_medre]

A POSSIBLE SOLUTION!!

I had this exact same issue where your subscription shows as expired and inactive provided by Vodafone. 

I have spent 3 days chatting to a lot of Vodafone customer services representatives with them just keep on sending me new links to try re-activating but failing with the very same result saying "I already have Youtube subscription and cannot subscribe again until the current one is cancelled etc.." 

And you get no option to cancel inactive YouTube subscription and all you get is a "Signup" button to click on in your phone app and if you do proceed Youtube will try to charge you £15.99 .. I did not proceed with that and paid for it via Apple Pay and I got it automatically refunded back to my account.

After this I have chat to Vodafone on Twitter .. again explaining the same thing over and over again .. with Vodafone representatives sending me new links, asking me to uninstall YouTube app from my phone etc...

Again produced the same error "Already got a subscription cannot subscribe again.. blah blah".

At this point I logged into Youtube via my Computer, and clicked on "Signup" for the same inactive subscription provided by Vodafone and this time I was asked to pay £11.99 which was charged to my credit card and yessss...

The horrid "Inactive Subscription" disappeared and I had Youtube premium subscription again with a cost of £11.99.

FOR ANYONE HAVING THE SAME ISSUE!!!

Pay the £11.99 fee, and immediately cancel the YouTube subscription than CALL VODAFONE CUSTOMER SERVICES on 191 and tell them what you had to do to lift the "Inactive Subscription" from your Youtube account and demand the £11.99 fee to be credited to your account.

Once the YouTube Premium subscription you just paid for £11.99 expires in 1 Month than call up Vodafone Customer services to re-activate your inclusive YouTube Premium subscription which should work as you wouldn't have any other subscription showing as either active or inactive.

This brings us to the point that Vodafone and YouTube really needs to talk this arrangement once again as it is causing too much frustration to both their customers and it is plain WRONG! to force customers to pay for a subscription that should already be inclusive with the service Vodafone promises to offer to their customers.

I hope this helps to anyone going through the same painful process !