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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Old Account Showing on Transunion Credit Report

Hi, I recently looked at my credit score from Check My File and noticed that a very old account is still live with you guys even though it's been closed for years.  Could you please give me instructions on how I can get this sorted?  I don't know why...

chmes19 by 1: Seeker
  • 1839 Views
  • 2 replies
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Resolved! Error on shop web site

I get the list of pay monthly phones up and when I click on one it comes up, then immediately a small window with the message saying there is a problem with the web site and it is an unknown error. I then get taken back to the list of phones.

Moving from Vodafone to Voxi directly or via pac

Hi,are there any any benefits in transferring directly from Vodafone to Voxi, rather than moving to another provider first and ending with voxi eventually?Background- Been with Vodafone as monthly contract customer for several years. Sim only deals t...

Rents78 by 4: Newbie
  • 3968 Views
  • 3 replies
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Transfer Vodafone to Vodafone

Hi Folks,Let me tell you my history before trying to put the main question. I have with the current place where I work about 20 sim's with a wholesaler/partner of Vodafone, so due to prices and extra charges I've decided to go with Vodafone directly,...

contract renewal

I've nearly completed the contract, i seek a better price for renewal to match competition prices, please advise.

PASTY4U by 2: Seeker
  • 2069 Views
  • 2 replies
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Resolved! Maximum download speed 10mbps ?

Looking at the deal on mymoneysupermarket it shows that this Vodafone deal has “Maximum download speed 10mbps”.However, when select the deal and I am taken to the Vodafone website, the speed limit is not mentioned anywhere. It’s a basic plan. The web...

Rents78 by 4: Newbie
  • 4264 Views
  • 3 replies
  • 0 thanks

Annual Upgrade Promise Pricing

HI All, Just have a question i need clearing up regarding the Annual Upgrade Promise  I'm looking at the s21 upgrade & Pre-Order and only have 2 days so need to make my mind up and the upgrade promise could be key.  So they say: "Upgrade to the lates...

VOXI failed payment

Hi all, I set my elderly grandmother up with a VOXI sim about 6 months ago and she's been using it no problems until this morning. She received an SMS informing her that a payment had failed. I have confirmed the payment card is still valid and there...

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Nabs by 17: Community Champion
  • 7362 Views
  • 6 replies
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Voxi - VOIP? And seamless migration from Vodafone to Voxi?

Hello.. I'm considering transfering over to Voxi, but understand it's not VOLTE (yet) enabled. From time to time I need to make VOIP calls - will this work 'ok' with Voxi? I don't need HD call quality, just decent enough 'phone' quality.. Also, in th...

Rye1 by 4: Newbie
  • 1628 Views
  • 1 replies
  • 0 thanks