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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

How to contact credit referrals

I have two Vodafone Sim only contracts, for my wife and me, that I took out in November 2020. I want to take out a third Sim only contract for my son, but my application was refused. Why? I had five Sim only contracts with Three, no issues, why Vodaf...

Vodafone didn't cancel my pre-order

I pre-ordered the S21 ultra a couple of weeks ago.  The next day I decided I'd prefer a different model, so I contacted Vodafone. They told me they had cancelled my initial order and placed a new one for the model I wanted. About a week passed and I ...

1 Week of pain because of Vodafone customer services

I have been a customer of Vodafone for a very long time. But the level of customer service this time was horrific and I was really disappointed with Vodafone. Long story short I decided that  I wanted to add a new line for a Samsung Galaxy Tab S7 Plu...

MAlom12 by 2: Seeker
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How long does it take for esim to activate

I've recently upgraded my pay monthly contract from a Samsung Galaxy S9 to an iPhone 12, the set up went well but when it came to setting up my sim I got a little confused. I added a data plan to the iPhone, did a sim swap, my Samsung has a physical ...

Billing Anomaly

I've just realised ive been billed an extra £59 for an extra number on my account for almost a year when i only have 1 phone number? Has anyone had this happen? 

Porting issue

I’ve recently moved networks to Vodafone and my old number was supposed to be ported today however the port seems to have only been partially successfully.  Calls out are showing to contacts as coming from myself on the number ported from my old netw...

luvepafu by 2: Seeker
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Youtube premium payment

Hey there, I'm on a pay monthly account.  It is a lower one so I have to pay the extra if I want youtube premium adding.  Just need to know if it is pre or post paid on my account?  

YiG by 2: Seeker
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Dual phone numbers using the same call plan.

Hi,I currently have a call plan with Vodafone which is for my personal calls.  I'm looking for an easy and cost effective way to add an additional phone number which I can use for work as I want to keep my work and personal calls separate.I'd like al...

Resolved! Upgrade query

Hi all,  I need some help understanding my options for upgrading. I am eligible for an upgrade now and my preferred handset is an iPhone 12. The best deal that has been offered to me by Vodafone is 100GB data with £19 upfront for £53.55pm. However, o...