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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Small Business Fair Usage While Roaming

Hi I’m currently doing some information gathering. I’ve had a look on the Voda website and also on here but can’t really find a clear answer. I’m looking at a small business Xtra plan - Unlimited Max + 4 extra benefits (81 roam-free destinations incl...

"My Vodafone" insanity

So ... I need to recover my account details, and I can't. I can't, because some third rate dumbo decided it isn't possible to have an Email address with a digit immediately after the "'@" sign, and makes no bones about telling you that's the case.Rea...

Sherpa66 by 2: Seeker
  • 2275 Views
  • 3 replies
  • 0 thanks

New Unlimited Plans - Data Roaming Limitations?

Just seen the new unlimited plans launched today. The launch site says that there is a 25GB cap when in Europe:"When taking your plan abroad, your data will cap at 25GB – but you can buy additional data if you need to."https://www.vodafone.co.uk/unli...

PaulJoan5 by 2: Seeker
  • 13551 Views
  • 11 replies
  • 1 thanks

30-day notice for cancelling contract

Hi all I purchased a 30 days unlimited data sim from vodafone and activited on 2 july. I wanted to upgrade my plan to a 12-months contract today (24/7) via the online customer chatting. But I was told I am not eligible to upgrade my plan before 90 da...

Ricco by 2: Seeker
  • 6343 Views
  • 8 replies
  • 0 thanks

looking to use service in usa

i have a mate 30 pro and huawei watch 3 pro, no carrier in the us supports the watch yet( probably not at all) was looking for a way to use the roaming service in usa as i really only want the watch to be able to use its own data, phone is dual sim s...

Returning a Phone Bought on Evo Plan

Hi,Some advice really, I purchased a phone outright on the new Evo plan via telesales. Phone was purchased outright without an airtime plan. On receipt I didn't like the phone so wanted to return it within the 14 day period, quickest way I was told w...

Incorrect credit default

How do I get an incorrect credit default removed from my credit report ? Vodafone have admitted it was their error but have still to remove it. How do I get it corrected ?

Robmcg11 by 2: Seeker
  • 2325 Views
  • 5 replies
  • 0 thanks

Proof of usage No IMEI details with Vodafone -Disaster!!

Hello All I am Vodafone Sim only customer, lost my phone recently and requested  a proof of usage, surprisingly Vodafone says they cannot see the IMEI usage while I was using their ESIM on the mobile for a couple of months.  Isn't it a security thing...