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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! Active 2 smartwatch

Hello, I bought a Samsung Galaxy Active 2 watch (4g) and I've paired it with my S10 phone but it's asking me for a QR code or an activation code, does anyone know where I can get that?Thanks.

Gemma36 by 2: Seeker
  • 2483 Views
  • 5 replies
  • 0 thanks

Upgrading promise > 5G

I have been trying to contact a customer service agent to no avail. When I obtained my new contract less than a year ago there was promise that if Apple release a 5G device within the first year I would be upgraded for free. Please let me know what t...

amc81 by 4: Newbie
  • 9313 Views
  • 56 replies
  • 1 thanks

Sky Go

Hi, I signed a new 2 year contract with you in July - Unlimited Max. I signed up for Sky Sports Mobile TV, and also added Pack 2 for the extra channels. I did this back in July as I say before you stopped offering it, and it was working fine until ju...

OneNumber

I have a tablet that has a sim slot. I know I can share data etc with onenumber but that is normally done through an esim. If I took out onenumber, would I be able to get it assigned to a physical sim so that I can share my unlimited data with my tab...

TinyUK by 2: Seeker
  • 2090 Views
  • 1 replies
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How do I end account charges I never signed up for?

My monthly account for my mobile seems higher than I signed up for. I never realised I'm charged separately for mobile broadband, but that isn't the issue. I'm paying £4.99 per month for Insurance (Band 1) and another £10 for Business Standard Insura...

MozeyG21 by 2: Seeker
  • 1740 Views
  • 3 replies
  • 0 thanks

What is vodafones text number

I asked for all promotional and marketing text to be stopped in july....yet I'm still getting them.When I receive these texts, there is no number, it just comes up as vodafone. I have received other communication via this "number" so I have no doubt ...

Donein by 4: Newbie
  • 3779 Views
  • 4 replies
  • 0 thanks

Credit Rating knocked down by Vodafone .

HiI was just looking at getting a car..My credit rating has been lowered by Vodafone. I've been a loyal customer and I've been paying direct debit for many many years . I need to get this problem resolved ASAP..  I've always been good for my payments...

dazemo by 3: Seeker
  • 2144 Views
  • 6 replies
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Trade in Pack not yet Received

I upgraded my iPhone last week (XR to 12) using the trade in tool. I haven't received the return pack yet, I've tried calling and using chat, they have me a number to call (0330 1005254) but this just gives an automated message saying the team can't ...

VeryMe Rewards Error

Ok, so I re-joined Vodaphone 5 weeks ago, mid October. Had my number ported over & had a online account created for me. Since then, I've not been able to access the VeryMe rewards section on the mobile phone app (My Vodafone app - https://play.google...

s4nj4y by 2: Seeker
  • 3115 Views
  • 6 replies
  • 1 thanks

VeryMe Rewards not working

My VeryMe Rewards suddenly stopped working three weeks ago, and I have not been able to get them back ever since. Every time I try to access them via the app I get an error message saying “Sorry, we’re having difficulty getting you through to VeryMe ...

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Elshad by 2: Seeker
  • 1562 Views
  • 1 replies
  • 1 thanks