Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 160 replies
  • 12 thanks

Thankyou note/positive feedback

Hi- I just wanted to post a quick message on this forum regarding my recent experience renewing my Pay Monthly contract and upgrading my phone at the Vodafone store in Redcar, North Yorkshire (Unit 23, Regent Walk, Redcar, TS10 3FB). In particular, I...

Resolved! Entertainment Package Removed

Sooo...I received a sms in September asking me to select my entertainment package, I proceeded to select Amazon Prime and it applied to Amazon fine.I was abroad in October and had issues with my Vodaphone account (settings issues) so the CS agent res...

ptb007 by 2: Seeker
  • 2 replies
  • 0 thanks

TDX Prime

I am so angry like many.  Apparently my account has been sent to TDX Prime, I was not told about this. I was also told that my account was closed. Prior to this information, I was told I could pay installments to vodafone, which is what I did. Now I ...

KC20 by 2: Seeker
  • 2 replies
  • 0 thanks

samsung A51 5G back order and Promo offer

morning i upgraded my plan as it was coming to an end, this was done on the 3rd November 2020 i went for a Samsung A51 5G this also came with an offer to redeem a free Speaker from samsung the phone is still on back order ( im not to fussed as i have...

No online advisers for small business

Why is it everytime I try to get in touch with customer service through the online chat there's never any advisors available for small business? I'm frankly fed up and I won't be renewing my contract next time.

Account Merge

I have had home broadband for a while. I recently took out a 2 year mobile contract via now I have 2 accounts. And also I haven't had the £5 off a month on my broadband for signing up to a mobile contract.I spoke to the live chat peo...

Why do I have a refund?

An amount of £21.70 was paid into my account yesterday under the detail Vodafone Ltd 687. I have paid my usual monthly contract amount at the end of October and have had no contact from Vodafone about this. My accountant will want to know...any idea ...

Rapunzel by 3: Seeker
  • 1 replies
  • 0 thanks

Resolved! Swapping iPhone 12 Pro for iPhone 12 Pro Max

Just spoke to customer services on 191 to cancel my iPhone 12 Pro order so that I could place an order for the iPhone 12 Pro Max instead as it declined me when I tried to place the Pro Max in addition to the Pro (I was going to place the order for th...

Vodafone won’t block my IMEI

I’m really frustrated. I decided to sell my old iPhone on eBay and the courier has lost the device in transit. I contacted Vodafone and asked them to block the IMEI but they say that because I purchased the phone directly from Apple they can’t do thi...

Kieramx by 2: Seeker
  • 3 replies
  • 0 thanks