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Forum Posts

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Can't complete order due to past addresses

How sad it is that I'm unable to place an order for my new Vodafone sim as I want to port from EE network. I filled all the information and in the end, get a vague message "Something's not quite right with your personal detailsPlease double check you...

Resolved! Voxi sim not provisioned

Hi I've ordered a voxi sim it's arrived, i've activated it, i have signal and it's saying not provisioned. I've rebooted device and reinserted the SIM but still saying the same, please advise 

kezar12 by • 3: Seeker
  • 5448 Views
  • 2 replies
  • 1 thanks

Red plans

I have a Red 5GB plan but nowhere does it say whether it is a business plan or personal. When I look at the upgrade opportunity it suggests I could add another business plan to my current plan. I am seeking clarification because of my tax situation a...

Punished for buying third party phones

Hi ,I have had a horrendous time trying to port 2 Vodafone numbers over to my new Vodafone contracts.I bought 2 iPhone SE on Black Friday 27/11/20 from a third party but with Vodafone sims.Vodafone told me I had to wait a month  before porting and th...

Jonnyfoz by • 2: Seeker
  • 2227 Views
  • 3 replies
  • 0 thanks

account suspended for no reason without warning

hi my account has been suspended without warning for no reason.fraud department sent a text that looked like a scam and than all service cut off.customer service said nothing they can do have to contact fraud department.only way to get hold of them i...

Defaulted old account - resolved via ombudsman

Hi,Vodafone previously sent a debt collection agency to ask for money I did not owe (basically Vodafone messed up the closure of an old account in my name when my daughter got a new phone and a new account in her name). After a lot of stress this was...

stew5347 by • 2: Seeker
  • 1590 Views
  • 2 replies
  • 0 thanks

Massive frustration with porting in number to Vodafone!

Hi,So I decided that I would re-join Vodafone from 3. Got my PAc code from 3 and placed my order with Voda, provided the PAC code which all checked out and was confirmed in the order and number transfer emails I received from Voda on the 18th, all se...

carlwi by • 2: Seeker
  • 3158 Views
  • 6 replies
  • 1 thanks

Changing payment method to Credit Card

I have attempted to change my payment method for my monthly contract to a credit card, and have entered my credit card details, but cannot figure out how to actually get my account to switch to credit card.  All it seems to allow me to do is to chang...

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