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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 66529 Views
  • 160 replies
  • 12 thanks

Temporarily upgrading plan

Hi, Does anyone know if it is possible to upgrade my plan for a few months? I am on 24gb of data however have moved and can’t get broadband until I move into my new house in 5 months time so want to upgrade to unlimited data and then go back to 24gb ...

k1984 by 4: Newbie
  • 1285 Views
  • 1 replies
  • 0 thanks

Contact Default Credit File Specialist Team

Hi,I have spoken to an online agent, who has agreed and made a note regarding an incorrect default placed on my credit file- I had cancelled my account in Feb 2018 and defaulted on a payment in May 2019 (a credit note was issued) for a an incorrect b...

Credit report messed up

I am about to apply for a mortgage and and Vodafone have messed up my credit score.I have switched providers more than 3 years now and is still showing as if I am in arrears for an account that’s been closed and settled more than 3 years ago.The last...

No incoming calls after number transfer

Hi any advice for no incoming calls or texts after my number was ported in from EE yesterday? Callers get the message "Sorry your number is not recognised"  The porting team were less than helpful when phoned and advised me to take the sim out and tu...

Unlimited Max with Entertainment query

Hi, I’ve recently started a new pay monthly contract for the above package. However, I am yet to receive a text message giving me the option to set up my chosen Entertainment package. Could someone point me in the right direction of who to contact to...

Wrong Credit data being reported

I only have a business account with Vodafone which commenced November 2019. I DO NOT have a Personal Account with Vodafone. However Vodafone are incorrectly reporting to equifax that I have had a Vodafone account since august 2018 which I DO NOT.  Eq...

Matlock by 2: Seeker
  • 1605 Views
  • 3 replies
  • 0 thanks

Unable to use Data

I pay monthly for a SIM only contract for my daughter. She uses my old Huawei handset.She gets 3GB of data included. However she is unable to use the data. Any ideas why?

Global Roaming plus

Does anyone know where i can find the terms and conditions of global roaming plus? I am currently in netherlands for an extended period due to travel restrictions. I have global roaming plus which should cover 81-100 countries. Vodafone business team...

hglondon by 2: Seeker
  • 2956 Views
  • 4 replies
  • 0 thanks