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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Cannot upgrade from website or app

I want to upgrade my phone. I know that I qualify however it seems to be impossible to do. Both on the website and on the app if I choose any phone it says 'Sorry something has gone wrong.'On my browsers I've cleared my caches and tried again. Not wo...

Late payment on my credit report

I was told in September last year my tablets i had for my children finished in July 2020 for which I have the transcript for so I cancelled payments in august 2020 but now late payment markers have been put on my credit report I have been in contact ...

Remove blacklist

I have been using my Carphone Warehouse pre-ordered Samsung Galaxy S20 Ultra since March. The phone stopped connecting to the VF network end of October. After a couple of visits to the VF shop and numerous phone calls to VF customer service, VF confi...

Ttd by 2: Seeker
  • 2251 Views
  • 3 replies
  • 0 thanks

Charged for contract before SIM is dispatched/received - why?

At the weekend I purchased a Vodafone SIM contract and I have not yet received the SIM card. I notice that my contract start date is the day I purchased the SIM and I am being billed from that date rather than the date I actually receive or activate ...

fairness by 2: Seeker
  • 3990 Views
  • 4 replies
  • 0 thanks

Billed from date before receipt of phone

I moved to Vodafone and received my phone on 29th November. But I have been billed from 28th November. Messaged online asking for this to be corrected, but no reply received except to ask how well Vodafone did with my query. How do I sort this?

DBStar by 1: Seeker
  • 1585 Views
  • 2 replies
  • 0 thanks

Resolved! Are Data-Only sims useable in a laptop?

 I’m currently working from home and my WiFi is terrible. I use my work laptop (hp elitebook) which currently has a Vodafone sim in it working (it’s a company sim). It works perfectly and so much better than my current buildings wifi so I want to use...

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default credit file removal

Hi, Can somebody help me please.3 years ago I had a vodafone home broadband after the contract finished I contacted customer service and asked for an upgrade. I couple weeks later my internet was not working so i called customer service again and the...

User0812 by 2: Seeker
  • 1492 Views
  • 1 replies
  • 0 thanks

Resolved! Uploading ID docs to Protect Me form in order to get PAC code

My phone was stolen so I blocked sim. Have new phone & new contract with another provider. When I asked Vodafone for PAC code, they gave me PUK code by mistake. Now they are making me fill out Protect Me form to get PAC code. Trying to, but it's not ...

LA68 by 3: Seeker
  • 27014 Views
  • 14 replies
  • 0 thanks

Working abroad

I have moved to Cyprus for the next 3 years working for the RAF. I still have 5 months left on my contract, and the cancellation fee is nearly £300, and I’m not paying that. So I have an unlimited contract which is nearly £80 pcm, and I’m only being ...

Getting blocked again on age related sites

Hi all, Is anybody else having the issue of getting block on age related sites? I have checked my securenet settings, bars and reset network settings but all to no avail, still getting blocked.  Can anybody suggest how to fix it as i can get through ...

steve79 by 1: Seeker
  • 3982 Views
  • 9 replies
  • 1 thanks