Hi,
Can somebody help me please.
3 years ago I had a vodafone home broadband after the contract finished I contacted customer service and asked for an upgrade. I couple weeks later my internet was not working so i called customer service again and they told me that my broadband had been canceled by mistake and that i would need to wait 28 days or something like that for it to go live again. I was told them it is impossible i work at home and I got children we cant wait. So they suggest sending a dongle the following day and it never arrived. So I was advised to go to the shop and temporary take out a dongle and return it before 30days. Eventually I called to cancel everything i returned the dongle before 30days and cancelled the broadband.
A couple months later I start receiving text messages from vodafone about paying bills so I called customer service again and they said I don't owe nothing and should ignore the texts so I did. A year later am getting debt collection letters am now stressed so i call customer service and they say they would put notes on my account and should not worry.
Yesterday I tried to apply for a new credit card and was rejected so I decided to pay for Experian to see my credit file and i saw 10 defaults from vodapfone today I called customer service and the lady is telling me to wait 30 days that they are investigating but I cant trust vodafone anymore, I feel was an excuse to get off the phone.
Can some help and advise me please.
Thank you
