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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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How can I get real help from Vodafone

Hi back in Nov 2020 Vodafone disconnected three out of four phones on our small business account. After spending hours on the phone we managed to get them back but Vodafone had forgotten all the monthly billing details for the three phones that were ...

NickTarn by • 2: Seeker
  • 1451 Views
  • 1 replies
  • 0 thanks

Trade In Envelope Not Arrived

I just got the S21 Ultra and the plan was to trade in my old phone, I went through the process of doing checks etc and was told an envelope was on its way, it has been over a week now and it still hasn't arrived.  I have tried phoning multiple times,...

HUD209 by • 4: Newbie
  • 1882 Views
  • 2 replies
  • 0 thanks

Can’t receive SMS from Spanish Bank

Hi,my Spanish bank needs to send me authorisation codes to access my account via sms and for some reason I cannot receive them. I have been through vodahelp many times and have reset network settings, enabled premium rate texts, enabled roaming and n...

Charge by phone

How do you enable Vodafone billing where you can purchase something online and pay when the bills due?

New contract trade-in nightmare - customer service non-existent

Hi,My wife upgraded to an iPhone 12 back in November.  Whilst it wasn't the best deal, we figured Vodafone has been pretty reliable over the 10 plus years we've been with them so we'd stick around. The deal included a trade-in discount of £15 per mon...

goldust by • 4: Newbie
  • 2191 Views
  • 4 replies
  • 0 thanks

Credit file default removal

Hi there,I cancelled a contract within the cooling off period without ever using the handset. I received a letter advising I owed £18 and a credit fault marker had been placed on my file.I contacted Vodafone and was advised by a Vodafone operative th...

SIM Swap

Keeping you connected - Really.4th attempt made today to activate sim after swap.Friday morning told its sorted will be on in an hour. Friday afternoon told its sorted will take up to 24 hours. Saturday told its sorted will take up to to 24 hours. To...

Two Contracts, Same Name - Number Change? Swap SIMS?

Hello,Hoping someone will be able to help me.I have a contracted phone with vodafone and want to take out a second contracted phone with vodafone.I'm assuming I can swap the sim cards between two phones without any issues? Because they are both with ...

LDHArv by • 2: Seeker
  • 2135 Views
  • 1 replies
  • 0 thanks

How to contact credit referrals

I have two Vodafone Sim only contracts, for my wife and me, that I took out in November 2020. I want to take out a third Sim only contract for my son, but my application was refused. Why? I had five Sim only contracts with Three, no issues, why Vodaf...

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