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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Resolved! simswap

Hi, my boss has cancelled my phone contract but done a simswap on my old phone, he is now receiving calls made to my phone, what else can he access?

Ashley65 by 3: Seeker
  • 3658 Views
  • 7 replies
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esim not arrived

hello, I did a sim swap to try out esim but I haven't received the QR code email. my old sim was already disconnected and I haven't heard anything since then has anyone had similar issues?

Dandan24 by 2: Seeker
  • 3814 Views
  • 3 replies
  • 1 thanks

connections to this number is restricted

I am based in the UK and I am trying to make an international call, unfortunately to no avail. It doesn't matter which number I pick I hear "Connections to this number is restricted on this phone. Please contact your customer care agent". I've been t...

baryart by 2: Seeker
  • 10846 Views
  • 6 replies
  • 0 thanks

Bill for my son’s phone

Hiis it possible for me to either have 2 separate accounts for mine and my son’s mobiles so that if he pays me late for his only his gets restricted and not mine too or sis there a way for him to pay for his from his bank but it still be in my name u...

BM79 by 3: Seeker
  • 4914 Views
  • 7 replies
  • 0 thanks

Scam?

Have received a text today asking for my bank/card details as my latest bill could not be processed. Checked my ban account and all seems to be in order, think this might be a scam??

Notes on my Account

Or should I say lack of it.And Vodafone not willing to do what they promised, because there is no note to say it was agreed.So, question is how can we (as customers) ensure that everything will be noted on the Account? And due to this, I have decided...

Getafix by 16: Advanced member
  • 2690 Views
  • 5 replies
  • 0 thanks

Can't complete order due to past addresses

How sad it is that I'm unable to place an order for my new Vodafone sim as I want to port from EE network. I filled all the information and in the end, get a vague message "Something's not quite right with your personal detailsPlease double check you...

Resolved! Voxi sim not provisioned

Hi I've ordered a voxi sim it's arrived, i've activated it, i have signal and it's saying not provisioned. I've rebooted device and reinserted the SIM but still saying the same, please advise 

kezar12 by 3: Seeker
  • 5390 Views
  • 2 replies
  • 1 thanks

Red plans

I have a Red 5GB plan but nowhere does it say whether it is a business plan or personal. When I look at the upgrade opportunity it suggests I could add another business plan to my current plan. I am seeking clarification because of my tax situation a...