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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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New contract trade-in nightmare - customer service non-existent

Hi,My wife upgraded to an iPhone 12 back in November.  Whilst it wasn't the best deal, we figured Vodafone has been pretty reliable over the 10 plus years we've been with them so we'd stick around. The deal included a trade-in discount of £15 per mon...

goldust by • 4: Newbie
  • 2162 Views
  • 4 replies
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Credit file default removal

Hi there,I cancelled a contract within the cooling off period without ever using the handset. I received a letter advising I owed £18 and a credit fault marker had been placed on my file.I contacted Vodafone and was advised by a Vodafone operative th...

SIM Swap

Keeping you connected - Really.4th attempt made today to activate sim after swap.Friday morning told its sorted will be on in an hour. Friday afternoon told its sorted will take up to 24 hours. Saturday told its sorted will take up to to 24 hours. To...

Two Contracts, Same Name - Number Change? Swap SIMS?

Hello,Hoping someone will be able to help me.I have a contracted phone with vodafone and want to take out a second contracted phone with vodafone.I'm assuming I can swap the sim cards between two phones without any issues? Because they are both with ...

LDHArv by • 2: Seeker
  • 2071 Views
  • 1 replies
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How to contact credit referrals

I have two Vodafone Sim only contracts, for my wife and me, that I took out in November 2020. I want to take out a third Sim only contract for my son, but my application was refused. Why? I had five Sim only contracts with Three, no issues, why Vodaf...

Vodafone didn't cancel my pre-order

I pre-ordered the S21 ultra a couple of weeks ago.  The next day I decided I'd prefer a different model, so I contacted Vodafone. They told me they had cancelled my initial order and placed a new one for the model I wanted. About a week passed and I ...

1 Week of pain because of Vodafone customer services

I have been a customer of Vodafone for a very long time. But the level of customer service this time was horrific and I was really disappointed with Vodafone. Long story short I decided that  I wanted to add a new line for a Samsung Galaxy Tab S7 Plu...

MAlom12 by • 2: Seeker
  • 1379 Views
  • 1 replies
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How long does it take for esim to activate

I've recently upgraded my pay monthly contract from a Samsung Galaxy S9 to an iPhone 12, the set up went well but when it came to setting up my sim I got a little confused. I added a data plan to the iPhone, did a sim swap, my Samsung has a physical ...

Billing Anomaly

I've just realised ive been billed an extra £59 for an extra number on my account for almost a year when i only have 1 phone number? Has anyone had this happen? 

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