Upgrade confusion

[Danielle12]

Hi I'm a Vodafone customer  due an upgrade I've found the phone I want and was given a price of £51 a month from you with £49 upfront cost and only 48gb . However when I go on Carphone wearhouse for the same phone 100gb no upfront cost its £51 with you how can they get it cheaper with you for me then you can offer me ? I've been with you for a number of years and have multiple devices with you. I find it a little naughty give me a higher price 

[BandOfBrothers]

What can happen is Carphone Warehouse get a kick back from Vodafone for opening up a contract and they pass some of this onto their customer hence sweeter tariff allowances and monthly costs when opening up a new contract.

Also CPW don't have a network infrastructure to support.

You would become CPW customer with Vodafone collecting payments and supplying the network connection @Danielle12 

Try calling 191 and choose the Thinking of Leaving option. You'll get through to the Retentions Department.

A person at the end of their contract is in a better place to negotiate than a person who is at an upgrade stage.

[Danielle12]

Thank you I will give that a try 

[BandOfBrothers]

You're very welcome @Danielle12