A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).
Why do we not get a full legally compliant VAT invoice for our business account every month? I have asked for this in several different months, including april 2020, Oct 2020, and have been told it would be sorted out and it has not been. I had to as...
Hi, I have just received a replacement Apple Watch Series 4 from Apple as my old was damaged and I now want to know how to transfer the eSIM I have registered with my old watch to my new one. Thanks
For about 4 months now i have been unable to make outbound calls from my phone. Inbound calls work and so does data.I have paid countless visits to the stores run by spotty teenagers who obviously have no idea. I have performed a physical SIM switchI...
Hello, I need some clarification, i am travelling to UAE soon which is a roam further destination. Is my understanding correct i would only be charged £6 daily if i were to use any outgoing calls or data? So in the above case would incoming be free ...
Hey there, I've renewed my Vodafone contract with a new package that includes a free entertainment pack, however, I have not yet received a text with my free pack and it's been over a month. I have accessed my offers section on the website and it onl...
My wife has only just (as at 28 Nov 20) received a refund cheque from Vodafone. She closed her account in July 2017and it is in the name of her previous marriage but I believe she had by then updated her account with her new surname. Who does she con...
During a call to Vodafone customer service my phone dropped out and i got a SIM1 not provisioned message. I'm not a new customer and it's not a new SIM card .... any ideas anyone? Thanks
I am extremely frustrated with the services I have received from Vodafone, having been passed from pillar to post for a number of weeks now it is safe to say I am at the end of my tether, and regretting choosing Vodafone as my provider as nobody seem...
I have recently sent my phone away for the trade in discount just wondering what I can do to keep my trade in discount as yous are telling me if you don’t receive it in 4 days then I won’t be aloud it however as I’m sure you can understand postage de...
Hi can anyone help me on Wednesday 18/November I changed from payg to a contract and by Friday could not make or receive calls or text messages. Called customer service Sunday got to make calls but could not receive and still not texts. Now 12 days ...
