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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

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Phil by Community Manager (Retired)
  • 63339 Views
  • 160 replies
  • 12 thanks

Switching today but unsure if it’s worked properly!

Hi everyone. Today is my switching day from Three to Vodafone. I didn't notice any difference on my Three reception but I got a switch complete email from Vodafone so I've popped my new SIM into my phone and restarted. The first thing I noticed is th...

hollaa01 by 3: Seeker
  • 1694 Views
  • 3 replies
  • 0 thanks

Mobile Order cancelled?

Hi, Can you shed any light on why my order for the Huawei P40 + bundle was cancelled without informing me?Order no WEB-0001000006497289 Steve

yakeedoo by 2: Seeker
  • 1648 Views
  • 1 replies
  • 0 thanks

cancel demon games

I want to cancel a subscription that I never made to Demon Games sent a message to 65101 stop demon and won't let me cancel it and I'm not going to pay £ 3 a week

Retrieving pay monthly phone number

Hello, Can anyone tell me if it is possible to retrieve an old Vodafone pay monthly phone number and get a PAC for it to transfer to a new provider? I had the account a few years ago.  Thanks  

Resolved! SIM keeps going offline

My contract Vodafone sim keeps going offline. I've called Vodafone and they've simply sent out a new sim, it works for a few days weeks and then same issue occurs. I've got a dual sim phone, so I've changed the sim slot, when rebooted it  works just ...

What cam I do?

Hi.Im currently facing a problem with my Vodafone contract.  As im with Vodafone for a quite long time, i went thought another  upgrade not long time ago. The Vodafone advisor offered some discount to my monthly pay. As i have been assured my monthly...

spotify

I've just renewed my contract with Voda taking a sim only deal with spotify pack. went on live chat and told to text to 97613 and duly got a text back with a link to follow. This gave me the choice of Spotify only and to pay 9.99 a month. Told the su...

jwaugh by 2: Seeker
  • 1706 Views
  • 2 replies
  • 0 thanks

Contact canx

Can someone please phone me I have had conversations with Vodaphone this morning about a debt collection letter. This contract was cancelled on 2.1.2020 by myself but your records show it was not cancelled. I need to speak to someone now please but c...

D-P by 2: Seeker
  • 1617 Views
  • 3 replies
  • 0 thanks

Customer Services - I've hit a brick wall

Earlier this month, I attempted to uograde mobile/broadband/landline packages for both myself and my mother.  It's my account, and I added my Mum a few years ago.  All the services has run past their minimum contract term. I dealt with Customer Servi...

Chrissw8 by 2: Seeker
  • 2289 Views
  • 6 replies
  • 0 thanks

Multiple numbers on 1 Vodafone account

I have two phone numbers registered on my Vodafone account. One is a Red Entertainment number and the other is Unlimited Max.  When trying to activate my entertainment, the website does not give me the opportunity to swap the numbers I see the offers...

Bellss18 by 2: Seeker
  • 6882 Views
  • 2 replies
  • 0 thanks