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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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How do I find out what my current SIM PIN is?

I logged in to my account but I can't find a SIM PIN section anywhere.  Effectively I want to set one on my phone, but I have to put the current one in to change it and I have no idea what it is! Thanks in advance. 

JEVERETT by • 1: Seeker
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Unable to make ANY outgoing calls

So as the title says I'm unable to make any outgoing calls local landlines, mobiles or even 191 but can send sms and use my mobile data, I've contacted Vodafone via the online chat 6 TIMES now to no avail and since i can't physically ring Vodafone I'...

Disputed charge has ruined my credit score

Having been with Vodafone for almost 20 years through several different accounts I was extremely disappointed when I closed my last account within the allowed timeframe  and was then hit with an unexpected invoice a few months after being told catego...

3 months Very Rewards Amazon prime offer error

Hello,I am trying to activate the Amazon Prime offer through the Very Me / Entertainment portal, but it is giving me an error that says 'oh dear - we'll return you back to the home page'.I am chatting to the Vodafone social media team on Twitter and ...

Sa123 by • 3: Seeker
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Early update

Hi,I with to pay my mobile bill in full which is about £114 then upgrade through a third party.Vodafone is telling me i can do that but i'd have to either switch to pay as you go or lose my number.I was told this by 3 people including a manager.Is th...

afgzee by • 3: Seeker
  • 459 Views
  • 1 replies
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Repair

Never ever!I have only had my Samsung flip phone 9 months it's never been dropped scratched or anything alwats have a front and back cover. Other day was charging and went black. Mini from screen fine did all the checks could hear things but nothing....

Old contract account still showing open on credit file

I have just taken a look at my credit file and it shows an account that was closed almost 6 years ago is still active and missed payments are being recorded on it. It is having an adverse affect on my credit rating. How can I get this amended?

dazhaz by • 1: Seeker
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Phone not received

Ordered a google pixel 8 Pro got email saying delivery Monday guess what no phone its still waiting to be picked up via dpd why has it not even been picked up paid extra fir delivery and paid upfront cost aswell thus is not good enough vodafone

Upgrading phone

I want to upgrade my phone but my sim plan is still valid till next year. I found a plan on mobile.co.uk for a new phone. If I took this would I still be paying for my other sim too ? And am I able to transfer my old number. 

How to decrease Data Roaming Spend Limit?

Hello, I have 2 pay monthly lines. I'd like to decrease thee "Data Roaming Spend Limit" from 250 pounds to 30 or something. I looked in my account on both my PC and android app. It askes me to call 191, which I did but the automated service asked me ...

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