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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Gold Number Sales

We’re constantly looking at ways to offer better products and services for our customers and are happy to announce our great new proposition – Gold Number Sales! What’s a Gold Number? Why get stuck with that randomly assigned number, when you can cho...

Gold numbers 2.png
Phil by Community Manager (Retired)
  • 63344 Views
  • 160 replies
  • 12 thanks

Incorrect Vodafone Default on Credit Score

An old cancelled Vodafone account is showing up on my credit score as a default of £34. I cancelled the account within the cooling off period, yet Vodafone kept incorrectly chasing me for a payment. I've since explained tens of times to them what hap...

Mush23 by 3: Seeker
  • 899 Views
  • 3 replies
  • 0 thanks

Resolved! NEW SIM ONLY OFFER

I have been a Vodaphone customer for years now and have two old iphones on a rolling sim only contract, which is a good tariff.Recent conversation with Vodaphone  suggested I am sent NEW sim cards as coverage will improve 5G etc.My question to the co...

Rennart by 2: Seeker
  • 2313 Views
  • 3 replies
  • 0 thanks

Resolved! Unlocking

Hi, i was activate roaming before travelling to KSA from Egypt, but my vodafone not working and there is no network at all, i need help please

One Number billing date

hi,  I'm getting an Apple Watch Ultra 2 on launch day,  and want to activate the cellular on watch via Once Number,  does One Number price just get added on my usual billing date that my mobile bill gets produced? if separate,  my mobile bill gets pr...

Anonymous by Not applicable
  • 565 Views
  • 1 replies
  • 0 thanks

Speed of London Underground station Wifi

Travelling regularly on the tube, have people noticed the dire speed of the station Wifi at the moment?   It has been completely unusable the past few weeks, even at non-busy stations. No web browsing, no Instagram, I even tried to download an album ...

Resolved! 'Sports Room'

Does anyone know what 'sports room' is? It has appeared on my bill as a chargeable extra, and I don't know what it is. Thanks

Spotify

I have Spotify premium as part of my entertainment package. I still have my contract for another year, however my Spotify suddenly changed to Spotify free. How do I get my premium account back?

_Emily by 2: Seeker
  • 551 Views
  • 1 replies
  • 0 thanks

Leaving Vodafone due to poor service - termination fees

Does anyone have any advice on how to terminate a contract due to service quality failures without paying termination fees? I'm at the end of my tether with Vodafone data being unusable in any busy place. My Three and O2 sims don't have this problem....

bwatkins by 4: Newbie
  • 3477 Views
  • 10 replies
  • 0 thanks

Device plan terminated after 2 missed payments

Hello folks!Due to being out of work recently, I have been struggling with bills and earlier today I went to make a payment towards my airtime and device plans, and after some persistent badgering about updating my details (most likely to feed to the...