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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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£10k a year holiday rewards - so unfair

Hi,I entered the £10k a year holiday rewards...I gone up to about 17/18 points rewards and all of all sudden I get a notification when I logged in that my "account settings has changed" and that the app "needs to update my details". It forced me to r...

"something's not right with personal details"

I've been recently been trying to order a S24 Ultra on Unlimited Data plan, however after i fill everything i need to fill in, tries to start a credit check but instantly heads back and says "somethings not right with your personal details".Any idea ...

Accessing my old number

I have a new Vodafone number for about a year now but I’m trying to log into a website and it asks for a 2fa code but it gets sent to my old phone number, I tried ringing the number but I think it’s a dead line, can I still access my old number tempo...

Default & credit file

Hi was informed of an outstanding balance but wasn’t aware of any monies outstanding, I have now paid the amount and I want to know if there is anyway for getting this taken off my credit file as I can’t get credit for car finance 

Terrible network coverage

We have 3 phones on a small business contract. The network is virtually useless, constantly ending calls, cant hear each other etc. It seems to have gone far worse since vodaphone shut off the 3G network. We have complained regularly and vodaphone wa...

adam10 by • 2: Seeker
  • 2116 Views
  • 2 replies
  • 2 thanks

Trying to retrieve my phone number.

I ordered a phone from mobiles.co.uk that was on the Vodafone network and supplied my PAC code from SMARTY my previous carrier as i wanted my number ported to Vodafone. I then changed my mind and sent the phone back without inserting the vodafone sim...

Prime video with Vodafone Red Entertainment adverts

Hi all, I got a text saying that as I already had Prime on my account I won’t be affected by the change to adverts until my contract ends. This has not happened, adverts are showing up throughout the shows. Anyone else having this issue?thanks

RD2024 by • 2: Seeker
  • 822 Views
  • 1 replies
  • 0 thanks

Vodafone may not be reliable anymore

They failed to delivery a simple iPhone and the delivery guy was just an idiot Do I have to keep calling your office for a single phone or you guys want me to be paying for a phone I never received ? 

Huncho by • 2: Seeker
  • 1098 Views
  • 5 replies
  • 0 thanks

I want my phone number back

Hi! How can I get my inactive phone number back! 3 weeks ago I transferred the number from EE to Vodafone through Mobile.co.uk but things were not clear and I decided to stop the contract but the problem is that my number which I used for 4 years is ...

Marcy by • 2: Seeker
  • 774 Views
  • 2 replies
  • 0 thanks
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