closed account

[reidi78]

can somone tell me whats going on with my closed account, i closed my account with vodafone over a year ago and recieved my PAC code and moved to another provider but my credit file still shows that  vodafone havent closed account and account is showing that payments are still being made to vodafone

no monies are owes as contract ended and filal bill was paid

[hrym]

Have you checked your bank account to see if any payments are going out?   If you've used your PAC, the account would automatically be closed and that should be it.  If it's still showing as active, it looks like a system error.  

The forum team will be able to take your details privately and see what's going on, so hang on for them to pick up this thread.

[reidi78]

no payments made       direct debit has been removed from  bank and that wasnt done by myself

[torleik]

Which provider did you move to?

Perhaps an MVNO of Vodafone, such as TalkTalk or Lebara?

Have you tried calling the Customer Services team on 0333 304 0191?

Though it's unlikely they will be able to advise if the account is showing on their systems as closed.

Try reporting it to the company you use to view your credit file, in most cases they will dispute this for you and investigate on your behalf.

[reidi78]

i moved to 3  

irrespective if its another trading name of vodafone the account with them is paid in full my credit file should have been updated to settled   not left open for over a year

hell would freeze over before i contact vodafone customer service

[torleik]

Then I suggest the latter and try disputing this directly with the credit reference provider you use.

They should be able to help you further.

Good luck.

[hrym]

If no payments are being made and you're not being pursued for a debt, I'd say it's 99%+ certain that everything's fine except that the credit record hasn't been updated.  The fact that the DD was removed not by you backs this up.

Don't bother with the frontline customer service people as this is an unusual issue that I think'll stump them.   Just hang on for the forum team, who'll be able to take your details privately and then go away and do some digging.

[reidi78]

expreian have been contacted regarding matter, an explination from someone within the company is what im really after

[hrym]

That's what you'll get from the forum team.   Plus an update of your credit file from the provider end.

I still think that the most likely cause is a system glitch, though.

[Gemma]

@reidi78 - @hrym is right. One of the credit specialists in my team can help to get this resolved for you.

So that we can take your details securely, please send us your details by following the steps in this private message.