closed account

[reidi78]

can somone tell me whats going on with my closed account, i closed my account with vodafone over a year ago and recieved my PAC code and moved to another provider but my credit file still shows that  vodafone havent closed account and account is showing that payments are still being made to vodafone

no monies are owes as contract ended and filal bill was paid

[Anonymous]

If you've used the PAC and took the number with you, your line should not be active with Vodafone. Also a finall bill is generated only after the number is ported out of their network.

If you've used the PAC and paid the final bill after porting out, it may be Vodafone's error.

[Sab1]

Hello,

im also experiencing the same problem. I closed my account over 2 years ago and just seen it’s still open. My number was also transferred and it says I owe nothing which is true. I’m so annoyed they have kept my account open. I have transcript proof with me talking to someone from Vodafone and them telling me my account is closed. So what they have done is that illegal! I will be ringing them tomorrow. They are an awful company and I left for a reason. 

[TJ]

@Sab1 Apologies for any inconvenience that's been caused. The credit file specialist in our team will be happy to take a look into this for you. They'll make sure that everything's closed down correctly and double check everything's correct on your credit file.

So they can do this I've sent you a private message with details on how to get in touch.

[Amk000]

I’ve got the same problem. Please will a Mod forward me the details required so I can get this resolved! It’s been over 3 years....

[TJ]

Thanks for getting in touch @Amk000, I'm sorry to hear that you're having the same problem.

So the credit file specialist in our team can investigate further, I've popped you a private message over with details on how to get in touch with us directly.

[tinwetari]

Ive got exactly the same problem. is there a way this could get sorted?

[TJ]

Of course @tinwetari. I've popped you a private message over with details on how to get in touch with us directly, so one of the Credit File Specialists in our team can take a look into this for you. 

[mrtufz]

Hi,

I have the same problem, my number was ported to another provider 2 years ago but the account is still active on my credit file at an address I have moved away from.

how can I fix this? 

[Andy]

Hi @mrtufz 👋 We can certainly look into this and make sure a closed account isn't appearing if it shouldn't be. Can you please contact our social team via this link, and we will be happy to help.