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Forum Posts

Credit file marker removal

Hi, I cancelled my contract with Vodaphone in December 2020 and waited the 30 day leaving period then cancelled the direct debit, having recently checked my credit score I was in arrears with Vodaphone by £127 so through live chat I paid this in Febr...

Cancelling Vodafone Contract

So as of a few hours ago I have been trying to cancel my Vodafone contract. I don't want to take my number with me, I don't need a STAC or PAC code.  I just want to cancel my number and contract. I have called 191 where the automated assistant tells ...

Resolved! Using abroad

I’m currently in Cyprus for 6 months and I’ve been told that I won’t be charged any extra by using my Vodafone U.K. SIM card here. Someone has told me though that this apparently only lasts for 2 months and then you’ll be charged after that. Can some...

Trade in just not working at all

I've heard others are having major problems with this. When I initially did my trade in checks on the app it all seemed to work fine, but my returns pack didn't arrive, I tried the checks again to see if that would help, again, no pack. I called Voda...

gdono by 3: Seeker
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Prize?

I had a notification that said I won a prize on very me rewards but can’t find anything on app and now the notification has gone

Secure Net is Blocking My New Website - 2021

SecureNet seems to be blocking our companies new website.How can we get this unblocked? We've had multiple complaints from people who happen to be on the Vodafone Network that they cannot access our site. Our URL is: https://www.evallance.com Thanks

Wrong charges for messages

Hi, I have been sending premium messages to Heart Radio at 82122 and it should charge me £2+SNR, and every time I send the second message, it should give me 4 entries and charge me just for 2, but now I have checked my bill for last month and this mo...

Securenet incorrectly blocking our website

Vodafone Secure Net is blocking our website incorrectly as harmful or dangerous, I have had the website checked by google tools and the website is showing as fine. We have multiple websites on this server linked to our company so this shows the serve...

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Fraud report form not working

Hi,I'm trying to use the Fraud report form; https://www.vodafone.co.uk/about-this-site/our-privacy-policy/protecting-our-customers/protecting-your-identity/fraud-report-form/But I'm getting an error message when clicking submit. Tried different brows...

knuter by 2: Seeker
  • 1437 Views
  • 2 replies
  • 0 thanks