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05-06-2021 04:39 AM
Hi community,
I have reached my 24m contract and requested and received my NUC. However this failed to work and I tried 4 times. I learnt that you can check the number of tries left is zero using *#*#7378423#*#*
So this phone is hard locked. The solution offered by https://www.sony.co.uk/electronics/support/articles/00235502 suggests the next course of action is:
So can I get a replacement NUC/NCK code from Vodafone?
Thanks
05-06-2021 05:25 AM
Hello @RedDragonTaff
If your phone is Hard Locked due to too many failed attempts at unlocking it then Vodafone would need to send it away to have it's counter reset so that you then can try again.
You can take the phone into a Vodafone Highstreet Store so they can send it away or ask customer services for a Returns Pack.
Tip … Take Time and Date Stamped pictures of your phone to prove it's aesthetic condition and one of I turned On.
If you go to a Store then also ask them to nite down on their records the aesthetic condition of your phone.
It would be beneficial to also check with customer services or the Vodafone Social Media Team's that your current Nuc is correct.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
05-06-2021 09:50 AM
Thanks @BandOfBrothers, I was expecting option 2.
I requested the NUC from the web page twice now and both return the same NUC. So I guess its correct at least from Vodafone device records/database. I'll see if I can check with the Social Media Team.