Hello.
In March, I updated my contract and chose Unlimited Max Xtra Euro Roam. In England, everything worked for me, the network and the Internet without any problems. In May I went on holiday to Poland for a week and after landing I couldn't get a signal and I didn't even receive a message notifying me that I was in another country, of course roaming was turned on and I tried various techniques from vodafone technical support, i.e. turning off the phone, resetting network and turning airplane mode on and off, etc. but nothing helped. I called technical support from my girlfriend's number, but they couldn't help me with this problem either. The package is for 51 countries, I read the list and a given country was on the list plus extra Switzerland etc. After returning to England, I contacted local customer service, they helped me with the problem for over an hour and finally added e-SIM to the phone and assured me that everything would be fine next time. In mid-July I went abroad again to France, Belgium, Germany, Switzerland and in none of these countries my network or internet worked, so it was exactly the same problem and I had to buy an additional e-SIM card in Switzerland and other countries to have internet, this caused me to incur additional costs. I am very disappointed by this situation. I would also like to add that I inserted the gifgaff SIM card from my girlfriend to make sure it was not a problem with my phone, but everything worked normally and the previous contract, which I also had Unlimited calls, texts and the Internet for Europe, worked fine abroad, so the problem began to appear after the contract was updated. There are two options to solve the whole situation: Vodafon will finally help me fix the network problem or let me leave without paying an additional penalty by not fulfilling the contract. I will appreciate for any help. Thank you.
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