taking my money

[Poppyoxymoron]

I left my last Vodafone contract in January and then I had a new contract with a different company in February. Then I cancelled their contract because I didn’t get signal with them. So I came back to Vodafone with a new sim. I am now 

1. unable to access my Vodafone account

2. unable to find out my mobile number

and

3. I’m getting charged for my old contract with Vodafone AS well as my new one. 

I have  tried calling customer service and they aren’t helpful. They tell me to talk to the bot who tells me to log into my account using my mobile number which I don’t know !! 
Help!! How do I actually get through to someone and stop them charging me for two phone contracts 

[Effie]

Hey @Poppyoxymoron I hope you're doing well. I can certainly appreciate how frustrating and concerning this must be for you. As we don't have any account access on the Community, we'd need you to message the Social Media Team here so they can take a look into the accounts we have in your name.