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26-11-2024 06:54 PM - last edited on 27-11-2024 08:13 AM by Mark
I have a Samsung a90 phone it is locked on Vodafone UK I sent an email to Vodafone Ok I received the unlock code but the phone is asking for the mck code please help me! The phone imei is : [Removed]
[MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]
27-11-2024 06:44 AM - edited 27-11-2024 06:46 AM
Hello @geoni1983
I'm sorry but there is no access to accounts via this forum thus you cannot be helped by the team here.
Also I'd suggest to edit your post to remove your phone's imei number to protect the phone.
In 2021 Ofcom deemed that network's couldn't provide locked phone's.
More here > https://www.ofcom.org.uk/phones-and-broadband/mobile-phones/mobile-companies-now-banned-from-selling...
Are you definitely sure the phone is locked 🔒
If you perform a forum search you may find existing threads with some further help or guidence within.
i.e https://forum.vodafone.co.uk/t5/Unlocking/MCK
If you do need the MCK then Vodafone Social Media Teams via Facebook or X can help > https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries.
And or try Customer Services on 191 or Live Chat.
If i can be of any further help please don't hesitate to ask 😎
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.