Unfortunately there is no account access assistance via the forum anymore @Scott7071
You would need to check with customer services on 191 , Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries.
If your requesting to unlock an iPhone.
An iPhone is not unlocked via inputting an unlocking code like other phone makes are, but instead is unlocked remotely via Apple and their Database. The Vodafone Network typically lets a person know it's unlocking has been requested to Apple after accepting your online unlock request. (Please Check Spam Inboxes too) The iPhone isn't actually unlocked at this stage. Apple then process the Networks request and occasionally this can take approximately up to 30 days sometimes to complete an unlock request made by a Network. Please Periodically insert an active Alternative Networks Sim Card in the iPhone and hooking up to iTunes is only typically needed if its an iPhone 4 or older. When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
