I recently decided to start using my Vodafone Smart Speed 6 however I am currently stuck on a SIM contract with EE so I needed my phone unlocked. I Went to the Vodafone website and I received the NUC Code however when I inserted it into my phone and went to unlock the SIM the message ‘this slot is permanently locked’ appeared. I am unable to enter the NUC code and use the phone. My SIM card works fine in my old iPhone so it can’t be a problem with the SIM. I also tried an old O2 sim with the same result.
If anyone would help with this I would be very grateful.
Hi @Ajajohns Thanks for raising this with us. Is there any possibility that the device has been blacklisted at some point? So we can look into this a little further with you and access the account, please pop over a message to our Social Media Team. You can reach us via the information found here.