SIM not supported…..

[chrissieg999]

i phone7plus originally purchased in UK from Carphone Warehouse on a Vodafone contract.

Contract ended 2019, paid up no outstanding bills.

Have put a Spanish SIM in the phone and get this message:

“The SIM that you currently have inserted in this iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM from a supported service provider or request that this iPhone be unlocked by your service provider. Please contact Apple for more information.“

Contacted Vodafone on online chat,  they have confirmed it’s not locked to them (I have a full transcript of the conversation) and that CPW need to unlock it. CPW are saying it’s locked to Vodafone

Apple say need to contact previous carrier …. stalemate

someone is telling porkies 

What next?🤷🏼‍♀️

[Thomas_H]

We're glad it's been unlocked for you without needing to send your phone back to the UK. If you need anything else in the future - Don't be afraid to reach out to us on the forum or via our Social channels 😊