Dear Sir / Madame
Firstly I am very disappointed with Vodafone and will be making a complaint directly to Ofcom,
after numerous phone calls with Vodafone and more and nearly a month or so my query has still not been resolved.
I have a Samsung S7 Edge phone bought through Vodafone and I am trying to use my new provider Sim, however after being provided with a NUC code and entering this 3 times or more it did not accept and blocked my sim, with the following message:-
Sim network PIN blocked. Enter SIM network PUK.
Vodafone also provided me with 2 PUK codes and this did not not work, cut a long story short I was told by a Technical Support person Ahmed that a Master Unlock code MCK (master code) would be provided that would have to be requested by Samsung which can take up to 10 days Samsung.
I received an email yesterday from vodafone unlocking team with a second NUC code which I was not expecting as I was told I would be receiving an email with MCK - Master unlock Code......however after entering the NUC code this still does not work.
I have exhausted all avenues and what is frustrating is that I am going in circles when i contact Vodafone, I have to keep on repeating my issue.
The First Message I get is when I input my non Vodafone SIM into my Samsung Edge 7 phone, it asks for a PUK Code, the Vodafone tech support suggested i try the EE sim Puk code but that did not work along with Vodafone PUK code.
The second Vodafone Message Error is once PUK code or even NUC code again I was asked error message appears.
Please help as this is becoming so time consuming and frustrating, if you need me to provide further information then please advise.
Regards
DM
