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Unlocking

Unlocking iPhone 8

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2: Seeker

Hi, 

 

I've received the instructions from Vodafone, that i need to add a non-Vodafone SIM into the device, however, i've followed every processes yesterday (and once more this morning), even following the Apple website instructions, and nothing has changed. It still says SIM Not SUpported. Is there a time frame from the email received to the unlocking of the phone? 

 

Thanks, 

Sami

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8 REPLIES 8
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17: Community Champion

@samiedrc 

 

The email from Vodafone can be a little confusing.

Typically the iPhone isn't actually unlocked at this stage.

As its Apple that carry out the unlocking centrally it can take them approx up to 30 days to carry out Vodafones request. 

Periodically inserting the alternative network sim card in that period is best practice.

The sim card needs to be activated i.e connects to mobile data etc.

Sometimes hooking upto iTunes can help.

 

🌈  Stay Safe.  🌈

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Hi, 

 

i've tried plugging the phone to iTunes. I see thanks for the clarification, so it could still be another 30 days basically?

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17: Community Champion

Possibly Up to another 30 days.... yes.

It may unlock quicker too @samiedrc 

 

🌈Stay Safe 🌈

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

ok thanks i will try that everyday going forward. slightly confusing that the email would directly reference the issue has been fixed though :Smiling:

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17: Community Champion

You're very welcome @samiedrc 

 

Not the first time a person has said that unfortunately about the email.

 

🌈Stay Safe 🌈

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Hi, 

I've just contacted Apple, and they are saying that Vodafone needs to unlock the phone. 

 

https://support.apple.com/en-us/HT201328

"

Apple can't unlock your iPhone for use with a different carrier. Only your carrier can unlock your iPhone.

"

This sounds like going round in circles. Any advice here?

 

Thanks 

 

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Moderator

@samiedrc When you connect the phone to iTunes, you'll need to process a 'Re-Sync to iTunes', this should complete the unlocking process for the iPhone.

If this still fails, please reach out to our team with your details. To find out more on how to contact us, please visit Here

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2: Seeker

Hi, Yes i've tried that several times to no great success. 

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