Unlocking iphone

[Amy_Michael]

I requested an nuc code for my iphone XS Max devices via the website.

Today I received an email saying that it was unlocked.

Tried with an o2 sim card in and it says SIM NOT SUPPORTED

I went back and checked the email and the email says that a completely different IMEI number has been unlocked.

Ignoring the data protection breach for the moment, can someone from Vodafone please look into this?

ps I'm actually trying to unlock two iPhone XS Max devices, both submitted separately and both received the email today saying it was unlocked and saying a completely different IMEI number has been unlocked and neither are unlocked!

Help please!

[BandOfBrothers]

Hi @Amy_Michael 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too)

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you.

What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network.
To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 
From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar.

All that said the imei should be right.

A account access isn't available via this forum anymore please contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries and they'll be able to help.

And or try 191 or Live Chat.