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Where is my unlock code?

davy55
3: Seeker
3: Seeker

‎13-10-2020 12:59 PM

I requested a NUC on the 18th September and despite assurances from one of your advisors on the 8th October that this had been expedited to the highest level i have still not received the relevant code. What is going on.

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

‎13-10-2020 02:12 PM

Did you get an automated response from Vodafone confirming your unlock request had been accepted @davy55 

May I ask what model of phone your unlocking. I ask because iPhones don't unlock using a physical Nuc.

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

0 Thanks

davy55
3: Seeker
3: Seeker
In response to BandOfBrothers

‎13-10-2020 04:31 PM

Yes I received an automated response. My phone is a Samsung je.

0 Thanks

BandOfBrothers
17: Community Champion
17: Community Champion
In response to davy55

‎13-10-2020 04:40 PM

OK.

 

If this was my situation I'd follow up with the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as the Nuc Team's are not customer facing.

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.