exceeded the maximum NUC / NCK attempts

[smhdmir]

Hi I requested unlock code for my sony Z3 compact. I tried few time and I didn't work. I checked as per Sony structure and it seems I exceeded maximum attempts and it is hard locked. What can I do to reset it now?

Thanks,

M

[Evie]

Hey @smhdmir, we can certainly get this sorted for you! If you need an MCK code, we'd need to contact our NUC escalation team 😊 Could you drop us a message on social media here please? 

Make sure to include a link to this forum thread and your mobile/account number, and IMEI number.

[smhdmir]

Hi Evie,

Thanks for your support. I did send the request to Facebook messenger as instructed but no response yet!