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Unlocking

still not received unlock code

2: Seeker

i requested an unlock code last week but i still havent recieved it.

i did recieved the confirm email , ive tried contacting vodaphone via on line chat but it doesnt work, and ringing never gets through.

 

does it usualy take so long ??

thanks 

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5 REPLIES 5
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17: Community Champion

If this an iPhone your unlocking then a Nuc is not sent as Apple themselves unlock it centrally after Vodafone ask them to.

If it's another model.of phone then it can sometimes take an extra 10 days if Vodafone need to contact the manufacturer.

 

If this is an iPhone 》

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

So no actual Nuc is sent by Vodafone UK. 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 

 

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 

 

What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar.

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

hi yes its an iphone 5c picked it up on ebay chaep for my little girl stating is was unlocked, i thought it might be an apple issue.

 

thank you for your assistance il have to just keep on checking.

 

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2: Seeker

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 

 

 

ive only ever received the first email asking to confirm the request 

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17: Community Champion

@cxn0161 wrote:

hi yes its an iphone 5c picked it up on ebay chaep for my little girl stating is was unlocked, i thought it might be an apple issue.

 

thank you for your assistance il have to just keep on checking.

 


Have you used your Vodafone sim card in the phone for at least 30 days making calls etc ?

This is required before Vodafone will entertain an unlock request @cxn0161 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

@cxn0161 wrote:

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 

 

 

ive only ever received the first email asking to confirm the request 


When a person requests an unlock using the online Vodafone Unlocking form if Vodafone then accept that request they let a person know by return email.

If you contact the Vodafone Social Media Teams via Contact-us-for-account-specific-queries they'll be able to clarify officially @cxn0161 if your having issues speaking with customer services on 191 or Live Chat.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options