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Hey @LindaI, I'm sorry to hear this. Can you please call our V by Vodafone team on 03333 040 191, so they look into this issue with the product ID.
Hi, I would like to cancel mine also but that number won't allow you to talk to a human or progress unless you enter a valid Vodafone mobile or landline. Please help
I have used one of these trackers for the last year with my mum. Unfortunately it has stopped working, so I have bought a replacement one, this one though is second hand and I am having trouble registering it on a data plan. it keeps telling me the product id is not valid.
I would like to talk to someone about it, but your phone system is rubbish and I have been through all your menus many times, but none of them will take me to a real voice where I can discuss the tracker.
Any thoughts please, and do not say ring 03333 040 191 as that has no options for to speak to someone about a V tracker.