main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

V by Vodafone

Curve IMEI Update

Jukesy293
2: Seeker

Hi,

 

I’ve been given a new Curve to replace one that failed after 5 months. How do I update the IMEI number in the app so that the new Curve starts working? If anyone knows can they please share the wealth…

 

There isn’t an option to do this in either the Smart app or V-App. 

thanks!!

View more options
2 REPLIES 2
AnnS
17: Community Champion

Hi @Jukesy293 

 

You may have seen this previous thread https://forum.vodafone.co.uk/t5/V-by-Vodafone/Delete-device-from-Trackisafe-app/td-p/2637077

 

If you still have problems you can contact the V Team here: V Team 

 

 

View more options
Jukesy293
2: Seeker

Hi,

 

yes, I’ve seen that post however it doesn’t work in Smart App - you simply cannot amend or remove the device from within the smart app or V-App. If it can’t be done I’ll have to contact support . I can’t believe Vodafone thought a single device associated with a subscription would break and be exchanged.

View more options