SureSignal v3 suddenly stopped getting 3G signal

[stinky_bob]

Hi,

I work in IT and am helping a neighbour out.

Their SureSignal v3 has been working nicely for months. Late last week it stopped working on the 3G side. 

The lights are: 

1 - solid red

2  - solid white

3 - solid white

4 - off

Any suggestions on how to troubleshoot? Router has been up for 20 days with no changes.

Thanks

[Sukhi]

Hi stinky_bob,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[stinky_bob]

Answers below. Please keep in mind this worked for the previous 4 weeks. Nothing has changed on our broadband, but the 3G signal has gone.

Your speed test results:

Down speed 5.7Mbps

Up speed 0.380Mbps

Your ping test results:

57ms roundtrip

3ms jitter

Your external IP address from:

79.121.240.85

The results of a traceroute.

1 2 ms 1 ms 3 ms 192.168.10.1

2 56 ms 55 ms 51 ms lo-ctx-sharedpipe.edge01.lon1.uk.as20500.net[85.189.68.182]

3 207 ms 156 ms 100 ms ae0-dot-3003.core01.lon6.as20500.net[109.204.0.6]

4 229 ms 187 ms 118 ms xe-0-1-0-0.jar-001.cll.uk.easynet.net[135.196.69.152]

5 161 ms 128 ms 87 ms xe-0-1-1-201.jar-003.thn.uk.easynet.net[135.196.69.154]

6 140 ms 159 ms 128 ms xe-0-0-0.jar-001.the.uk.easynet.net[135.196.65.116]

7 166 ms 151 ms 190 ms te0-4-0-6.gr10.telon.uk.easynet.net[87.86.77.14]

8 212 ms 91 ms 188 ms ae2-98.lon10.ip4.tinet.net [77.67.74.109]

9 124 ms 130 ms 187 ms xe-1-0-1.lon11.ip4.gtt.net [89.149.185.166]

10 * 232 ms 134 ms ae9-xcr1.lns.cw.net [195.2.22.217]

SureSignal Serial number:

40134643077

What next?

Thanks

[stinky_bob]

So, what next?

And when?

Thanks

[Sukhi]

Hi stinky_bob,

Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist and your speed tests are ok.

To make sure it's up to date on our network I’ve given the SS a re sync from our end. Please factory reset to complete the process.

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

Thanks,

Sukhi