Apple Watch 6 Cellular Connection Issues

[Zacurquhart]

 

Purchased a new Apple Watch series 6 directly from Vodafone. While the watch was being shipped, received various updates saying the 'OneNumber' had been added to the account etc etc. 

Received the watch today, turned it on, connected & started to setup. Every time I login to the onenumber portal to set up the mobile connection, I'm told there are the maximum amount of devices. The account has 2 numbers. Both have 'OneNumber' activated, present and correct within the app. 

I bought an Apple Watch for myself (separately from Vodafone) and it connected perfectly okay. The watch I've ordered for my partner from Vodafone to be connected the the second number on the account is where the issue is. Ironic that purchasing the device from Vodafone is the cause of the issue. 

Seems plenty of other people are having similar issues, but there are no solutions offered by Vodafone or the users themselves. Has anyone got any ideas as to what to do? I've contacted Vodafone via. Twitter with little to no assistance and the people on the phone don't know what I'm talking about. 

I'm now paying for a device and service that is useless to me. 

[MarkD]

You'll have to let us know how you get on @BEERISMYGOD. If you still have no joy in the next 24 hours, please send us a new message on Facebook and our team will be happy to investigate.  

[BEERISMYGOD]

so i rang up to make a complaint this morning and the person on the other end spoke to their manager and it seems there are many billing profiles on my account and my contract is linked to a payg profile which is why you have been unable to get onenumber set up. they are in the process of moving my contract/ number over to a pay monthly profile and they say it should fix the issue. i am waiting for them to call me back shortly to see if it will fix the issue

[Amanda]

Thank you for getting back to us @BEERISMYGOD and letting us know - that would explain why previous attempts to set it up have failed.

If you do need anything else, you know where to find us as Mark has mentioned above 👍 

[BEERISMYGOD]

just curious why did live chat, messenger and phone support not pick up on this for 3 months? it was only when i went to make a complaint it was picked up by a manager