Apple Watch 6 Cellular Connection Issues

[Zacurquhart]

 

Purchased a new Apple Watch series 6 directly from Vodafone. While the watch was being shipped, received various updates saying the 'OneNumber' had been added to the account etc etc. 

Received the watch today, turned it on, connected & started to setup. Every time I login to the onenumber portal to set up the mobile connection, I'm told there are the maximum amount of devices. The account has 2 numbers. Both have 'OneNumber' activated, present and correct within the app. 

I bought an Apple Watch for myself (separately from Vodafone) and it connected perfectly okay. The watch I've ordered for my partner from Vodafone to be connected the the second number on the account is where the issue is. Ironic that purchasing the device from Vodafone is the cause of the issue. 

Seems plenty of other people are having similar issues, but there are no solutions offered by Vodafone or the users themselves. Has anyone got any ideas as to what to do? I've contacted Vodafone via. Twitter with little to no assistance and the people on the phone don't know what I'm talking about. 

I'm now paying for a device and service that is useless to me. 

[Stubbo]

Hey @Zacurquhart 

We wouldn't want you paying for a service and device that's no use to you. I can see you've mentioned that you've tried contacting us via Twitter and Facebook previously, could you please pop us another message with a link to this post please? The Social Media team will then be able to see exactly what you've put to us and you shouldn't need to explain it again. 

[thehuskeydog007]

I have the same issue and contacted support over 4 time now - still not fixed- does anyone know the solution !!!

[thehuskeydog007]

has the solution been found and why has it not been posted 

[MarkD]

Hi @thehuskeydog007, we're sorry to hear that you've contacted our support teams over 4 times and you still don't have a resolution. We would recommend dropping our social media team a private message on Facebook or Twitter, you can find the contact details here. When you send the team a message, please include your Community username so the agent can refer back to this post. 

[Janedoe2]

Hi Does any of the moderators who dealt with this query/issue know the solution?? Any updated on this?

I'm very curious as well.

Thanks.

[Mark]

Hi @Janedoe2 I'm sure we did get to the bottom of this issue and were able to get it sorted. As we'll need access to your account to do this, please pop us a private message through one of our social channels and we'll be more than happy to help 😊

[BEERISMYGOD]

tag me when you find a solouttion please, im having the same issue

[MarkD]

Hi @BEERISMYGOD, we've seen your post on the other thread where you've been trying to get this sorted for some time now. If you can send a new message on Facebook, our team will be happy to help with getting you connected. You can find the link in Mark's message. 

[BEERISMYGOD]

 i spent 1 month in messanger chat and they told me to ring support, i was on the phone today one last time to try and sort it which i will wait 24hrs and see, if not i will head in to a store and see if they can resolve it