UPDATE -
The process needs to be followed is this.
Turn the plan off on the old watch - ideally unpair if you no longer need or want it
1 - Phone customer services on 191 ask for help with ONE NUMBER
Set up watch DO NOT SET up data plan skip that step but have the watch activated and ready on WIFI
2- Tell customer agent to check UID on current one number and get them to do a SIM SWAP to the new device. This effectively unpairs old device and number and enables you to one DONE to go in your account settings and do the sim SWAP
3- You will get notification by MAIL and text that the ONE number is reset and then you can do the sim swap and once that has been done you can then proceed with setting up the plan on the phone and watch
Once the txts are received you can then set up the plan you MAY need to restart the phone.
This worked and now we are back up an running.
The Vodafone team need to review the process and document this on their support site and train the chat and phone agents I tried all methods but was ONLY successful when found a team member who KNEW what to ask the agent and tell them to check the systems for etc.
Ideally they need to allow more than one device like EE and the issue goes away........
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