Does ANYONE have mobile data WORKING on their Apple Watch?

[RACT]

Please reply if you HAVE data WORKING.  (maybe tell us how? )  Upvote if you currently have  issues - For Apple watches

I suspect it's a major issue for Vodafone but I feel like they are ducking it.

For myself, I am beyond frustrated - Have a brand new Apple watch ultra. Activated the esim - Lost connection, tech support, hours go by, repeat process, more hours...nothing works. I currently have the cell plan LOOKING like it's okay on the phone and in the Apple Watch app..., but it doesn't connect to the internet. 

So tired of this and will stop trying and wasting hours of my life if I, as I suspect...they simply can't support Apple watches. 

[Andy]

Hi @RACT 👋 Apologies if you've been having trouble connecting your Apple watch, I am sorry this hasn`t been resolved for you yet. So we can look at getting you up and running could you please contact us via this link, where we will be able to help further. 

[Rocka109]

UPDATE. 
It is now working, after speaking to countless advisors, one walked me through the process of recreating an eSim. He then did some work in the background (unsure what) and it worked. The only thing he asked I do differently was use a PC or laptop to update the eID. I am wondering if there is a compatibility issue if you take that step using your mobile device. 

happy to have it working, but Vodafone don’t half make it difficult. 

===================================

I have a brand new Apple Watch ultra, but despite hours talking to support, unpairing etc I still have no sim and no data connection on the watch. I literally give up. Vodafone are an absolute joke. 

every guide, every bit of advice followed, repeated - waste of time. I can’t in good faith recommend ANYONE purchases an Apple Watch ultra with eSim from Vodafone until they sort their technical issues and horrendous customer service 

[Beth]

Hi @Rocka109! I'm sorry that you're experiencing issues with your Apple Watch. We'd be more than happy to take a look at this with you, however, we're unable to access accounts over to the forum. If you haven't already, please reach out to our Social Media team here and we'll be able to review your account and hopefully get you up and running as quickly as we can 🙂

[FrustratedUK]

Yes this is clearly a major massive issue for Vodafone. I have spoken to numerous tech support specialists (absolutely), call centre teams (“we promise to have it working in 24 hours”, Vodafone shop (“we can’t help, you have to dial 191”), driven to their Newbury HQ. The “24 hour queue” is another indication of the issue as (outside of key times such as new iPhone releases etc) there is no reason why anything would take more than an hour to complete. The 24 hour SLA is because they know their process or broken and they are just using it to buy time and fob customers off. My personal recommendation is, if you can, to visit their offices in either Newbury  or Sheldon Square, Paddington, London as that has got me more progress than any of the other methods and I think focuses minds of the senior management. Mine still not working but some progress made. 
It is shocking and if you are reading this and can….I would suggest moving to another network 

[Rocka109]

My watch is now working as expected. 

However, it has to be noted I had to wade through a sea of utter incompetence and some of the worst customer service I have ever experienced.  I find it impossible to recommend Vodafone.  

If you want to get an Apple Watch Ultra with Vodafone - be prepared to waste hours of your life over course of a couple of weeks, be prepared to speak to customer service and tech experts that are clueless and regardless of any notes you ask to be added for be file, start the conversation from fresh each time you call for an update. 

[FrustratedUK]

Yes that’s exactly my experience too. Very well put

[Umiamz]

My Apple Watch Ultra has been working fine since November when I first set up the mobile data plan. This morning it's not working  - watch says no eSIM installed and Watch app on my iPhone says that vodafone UK is not in use.

I haven't deleted the eSIM myself but have followed the instructions on the website to re-download the eSIM and now I'm just waiting for up to 24 hours to see if it fixes itself.

Never had these issues with my watch on EE.

[Mark]

I'm sorry to see there's a problem with your data connection on your watch @Umiamz If it's not up and running again in 24 hours, pop us a message through one of our social channels and we'll take a closer look into this for you.

[Umiamz]

@Mark it’s finally back working nearly 48 hours later, without me having to contact Customer Support. It does make me nervous that the eSIM could just disappear from my watch, though…