Esim upgrade broke My Vodafone

[Richy_01]

At the weekend I swapped my iPhone 12 to esim from a standard sim via Vodafone’s website. All went well except My Vodafone app isn’t working ever since. I’ve restarted the phone and deleted/reinstalled the app. It starts to load then comes up with error 5602 and says ‘we having a few technical difficulties’. Anyone any ideas? Logging in to website and my account still works. Thanks. 

[ss123]

Hi, yes this seems to be a bug with esims (same error code on my side too)(. I’ve had this a few times when I’ve moved from physical sim to esim and then esim to sim. I’ve previously deleted and reinstalled My Vodafone but that doesn’t work either. I found it just usually resolves itself in a day or two but its quite annoying in the meantime. Hopefully someone from Vodafone sees this post and flags it to their Technical Team.

[redpages]

I'm in a similar boat, trying to understand what happens with My Vodafone app when I've got both a Vodafone personal SIM (physical) and a Vodafone Business eSIM running on the same handset.  

[Josh]

@Richy_01 @ss123 @redpages Have you all go the lastest IOS software installed and although you've uninstalled/reinstalled, have you made sure the most recent update for My Vodafone is running? 

[ss123]

Hi Josh, yes running the latest iOS and version of My Vodafone. My access to the app came back yesterday so all back up and working now, it seems that after a day or two it comes back.

[Richy_01]

Hi Josh. Yes and yes to latest updates. I’d not tried the app go 24hrs so just gave it a go and it has started to work normally again.