Hi just bought a new Apple Watch and took out a one number subscription but mobile data is not working on the watch despite it saying it is all set up. Have spoke to Apple and they have advised me all my settings are correct so I am stumped.
Hey @Janie30. Thanks for getting in touch with us, as we have no account access via this forum, can you make contact with our social media team here. They'll be happy to answer your queries and can jump into your account and ensure all is set up correctly.
Hi thanks I have now managed to solve this myself. No thanks to Apple who didn’t even know the watch could be used without the phone and no thanks to Vodafone who just told me it was active.
Thanks @Janie30 . I'm sorry to hear that you were not able to obtain suitable information from ourselves in regards to this matter on this occasion. Please reach out in the future with any other queries and either ourselves or our community champions will support where we can.
Someone else actually gave the solution. Unpair the watch and repair it again. Get right to the stage where you have set up the watch then turn off wifi on the watch and put the phone in airplane mode. It forced the watch to look for a network.
Does your watch say you have a connection ? To check go to the aerial symbol the one next to the wifi symbol on your watch. Check mobile data is on and mobile service. The plan should then say the network you are with and then status should say connected.
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