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03-11-2024 05:17 PM
Hi just bought a new Apple Watch and took out a one number subscription but mobile data is not working on the watch despite it saying it is all set up. Have spoke to Apple and they have advised me all my settings are correct so I am stumped.
04-11-2024 01:57 PM
04-11-2024 03:30 PM
Hi thanks I have now managed to solve this myself. No thanks to Apple who didn’t even know the watch could be used without the phone and no thanks to Vodafone who just told me it was active.
04-11-2024 03:50 PM
Thanks @Janie30 . I'm sorry to hear that you were not able to obtain suitable information from ourselves in regards to this matter on this occasion. Please reach out in the future with any other queries and either ourselves or our community champions will support where we can.
04-11-2024 05:31 PM
@Janie30 For the benefit of others here, what was the solution?
04-11-2024 05:59 PM
Hi
Someone else actually gave the solution. Unpair the watch and repair it again. Get right to the stage where you have set up the watch then turn off wifi on the watch and put the phone in airplane mode. It forced the watch to look for a network.