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iOS

I can't connect my Apple Watch 5 to my data plan

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2: Seeker

Can anyone please help???

I have recently purchased my Apple Watch series 5 from Vodafone and when i purchased it Vodafone said i was able to link my current data plan with the watch.

No matter how I try and how many different people I speak to at Vodafone no one can help.

I think I should realise that this is not an easy fix when Vodafone technical department can't even fix the problem.

No one at Vodafone seems to know how to correct error code 2005.

I have swapped my sim and updated the EID and have been assured that this would resolve the issue, but the problem hasn't disappeard.

 

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14 REPLIES 14
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17: Community Champion

Unfortunately judging by the recent posts on the forum your not alone with this.

 

I can only advise to persevere with customer service or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

 

There isn't account access assistance via the Vodafone forum @DigitalAJD 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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6: Helper

I've had my series 5 watch which I bought directly from Vodafone on subscription for a week now and they still haven't been able to connect it to cellular data! I've been on the phone every day and they just say "it will be done in 24 hours" guess what? It never is! I've just spoke to to them again as they have said they've processed a new connection order and I've said they have until 4pm to sort it or I'm returning the watch! 
they really don't have a clue what to do!

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2: Seeker

I'm also unable to connect a series 3 watch to my existing pay monthly plan. Within the Watch app, Vodafone is appearing, but it just says "waiting". Been like that for more than 24 hours now. 

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Administrator
Administrator

Thanks for getting in touch @neilly93 and @DigitalAJD. It's disappointing to hear you're both having issues getting your Apple Watches connected to your plans too, we'll be happy to help in any way we can.

We'll need to access your accounts to get you both up and running - please contact our team via Facebook, or get in touch on Twitter. You can find more information on doing this here.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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4: Newbie

VF are currently unable to connect the phone to the watch.  I am in discussions with the Directors office and they have confirmed this.  I am leaving mid contract after 15 years!

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2: Seeker

Can you help me too? My username on here is lexie2006 I'm having the same issues.

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2: Seeker

Hello, I have the same problem. I have an iPhone X and have bought an Apple Watch series 5. I have called Vodafone who have assured me it will be fixed. But it hasn't. Please arrange for this to be fixed immediately. Thanks. 

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Moderator

Hi @Riafflew have you sent us a private message through Facebook or Twitter as @TJ advised? As we're unable to discuss account related issue's on a public forum, we'll need you to do this. Once we've got your message we'll be able to help get you reconnected.

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2: Seeker

Yes.  I have started a new thread on this forum yesterday  and have contacted Vodafone Via Facebook messenger yesterday. No one has replied

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2: Seeker

It's now four days since i contacted Vodafone via Facebook messenger and still no further ahead. I was asked for my postcode and name on Thursday - which I immediately provided. Then nothing for 2 days. Then this morning I had a message asking for a 4 digit pin that was texted to me, again I immediately replied. And now nothing again. 

it is getting very frustrating. I will be switching to Vodafone broadband from this Thursday, but am having serious second thoughts based on this....

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Moderator

We'll be able to resolve this for you @Riafflew once we get to your message - there may be a delay due to the amount we're receiving at the moment. Have you since had a reply? If not, I can check on this for you - you'll just need to include your Community username in your messages to us to I can track them down :Thumbs_Up:

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2: Seeker

Yes, I have been speaking to Vodafone on Facebook messenger for about 5/6 days now, usually one or two responses   then 24 hours silence then another message etc. They lost someone said they would try to force pair the phone and watch and to wait another 24-72 hours. Unfortunately I have little optimism that this will achieve nothing based on previous attempts. :Sad_face:

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Moderator

As you can probably imagine, we're extremely busy on our Social channels at the moment @Riafflew and I apologise for the delay in our responses. We will get back to you - hopefully with a resolution as soon as we can. 

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4: Newbie

Did you ever manage to get this sorted?  I’m currently having the same problem!

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